Home Depot Customer Service Numbers, Hours and Text Line
The main Home Depot customer service number is 1-800-HOME-DEPOT (1-800-466-3337). For online orders, Home Depot’s help pages give 1-800-430-3376 or a text to 38698.
The online line answers from 6 a.m. to 2 a.m. Eastern, seven days a week, and the text line runs around the clock.
Major appliances, credit cards and job applications each have their own numbers, so the right line depends on the problem.
Home Depot Phone Numbers by Need
Home Depot spreads its official numbers across several pages. These are the ones its contact, return policy and credit card pages list.
| What you need | Number |
|---|---|
| General customer questions | 1-800-466-3337 |
| Online orders and mail returns | 1-800-430-3376 |
| Text support, any hour | “Support” to 38698 |
| Major appliance delivery or return | 1-800-455-3869 |
| Custom window coverings | 1-800-505-1905 |
| Consumer Credit Card | 1-800-677-0232 |
| Pro Xtra Credit Card | 1-800-685-6691 |
| Commercial Account | 1-800-395-7363 |
| Project Loan | 1-877-476-3860 |
| Job applications | 1-866-698-4347 |
Home Depot’s corporate contact page sends every customer question to 1-800-HOME-DEPOT, the same number its gift card FAQ gives for lost or stolen cards. Text messages to 38698 are billed at standard carrier rates.
Online Orders and Deliveries
Online orders go to 1-800-430-3376, open from 6 a.m. to 2 a.m. Eastern every day except Christmas. Texting “Support” to 38698 reaches the same help at any hour.
A damaged order, an incomplete one or a missing part has to be reported within 30 days of delivery. The same team handles these too:
- Starting a mail return and setting up a UPS pickup
- Arranging a home or jobsite pickup for an online purchase too big to ship back
- Canceling a store pickup order that can’t be canceled from your account, such as one paid partly with a gift card
- Price match requests on online orders, which also go through live chat
Some problems don’t need anyone. The confirmation email or text carries a tracking link, and your account’s purchase history shows the same status. Under Home Depot’s return policy, an online order can also start a mail return from its Order Details page or go back to any store for free.
Text and Chat Support
Texting “Support” to 38698 is the one Home Depot support line listed as open 24 hours a day, and its help pages put it next to every phone number. Those pages also offer a chat link, and homedepot.com now carries a Magic Apron Assistant button at the bottom of its pages.
Calling Your Local Store
For anything bought in a store, the store’s own customer service desk is the right first call. Home Depot’s return policy page says so for oversized returns, and it points out that the store’s phone number is printed at the top of the receipt.
- Stock checks, special orders and Tool Rental questions
- Pickup of a heavy store purchase you need to return
- Store hours, curbside hours and holiday schedules
Special orders matter most here, since a special order return has to go back to the store that sold it and can carry a 15% restocking fee. Store hours vary too, and some locations close on Sundays, so the Home Depot hours guide is worth a look before you drive over.
Credit Card and Pro Account Lines
Home Depot’s credit card services page lists a separate line for each account type, and TTY users can dial 711.
Those lines are for questions about the credit accounts themselves. A return of something bought with one of the cards still goes through a store or the online order team, and it gets 365 days for most items, though not for major appliances or the 7-day and 30-day categories.
Appliance Delivery and Repair Problems
Major appliances have their own team. Customer Solutions at 1-800-455-3869 answers seven days a week from 6 a.m. to 2 a.m., and it’s the number Home Depot gives for appliance damage, defects and returns.
The appliance return clock is short. Home Depot wants damage or defects reported within 48 hours of delivery or pickup, not counting weekends, so call that line the day the appliance arrives if anything looks wrong.
For a delivery already on the way, texting TRACK to 433768 returns a link to Home Depot’s appliance delivery tracker. The same hotline reschedules a missed appliance delivery.
Custom Blinds and Window Coverings
Custom window coverings get their own number, 1-800-505-1905, because they follow different rules. They can’t be returned or canceled online, only remade under Home Depot’s Guarantee to Fit.
That guarantee allows four remakes per household, ever, covers size and mount changes only, and has to be used within 15 calendar days of the package arriving. Measure twice before you order.
Gift Card and Job Application Questions
- Home Depot lists no phone line for gift card balances. A cashier can check one in any store, or you can sign in to a Home Depot account online.
- Lost or stolen gift cards go to 1-800-466-3337, and a replacement for the remaining value needs proof of purchase.
- Questions about an application on careers.homedepot.com go to 1-866-698-4347. Current associates apply through careerdepot.homedepot.com.
- Home Depot’s careers site says its recruiters never ask for money or credit card details, so treat any “recruiter” who does as a scam.
Corporate Office Address and Phone
Home Depot’s headquarters, which it calls the Store Support Center, is at 2455 Paces Ferry Road, Atlanta, GA 30339. The company’s SEC filings list 770-433-8211 as its main number.
That switchboard isn’t a shortcut around customer service. Home Depot’s own contact page sends customer questions to 1-800-HOME-DEPOT, and I’d only write to headquarters after the store and the phone team have both had a chance to fix the problem.
- Reporters: 770-384-4646 in the U.S., 416-386-5847 in Canada
- Would-be suppliers and service providers: the HDConnect portal
- Screen reader problems on homedepot.com: 1-800-430-3376, or text 38698
Details to Have Ready
Every route above moves faster with the order number or receipt, the card you paid with and, for returns, a photo ID. Home Depot asks for all three at the return counter, and online returns start from the order itself.
homedepothelper.com is an independent guide, not Home Depot, so never send account numbers or card details anywhere except the official lines above.
